Facilitating Organizational Change With Consulting Services In Singapore

Capelle believes that building relationships is the best way to touch lives and transform organizations. Hence, in all our partnerships, we aspire to spend time with you to get to know your organization and its inner workings. We care for both the success of your organization, as well as the welfare of you and your staff. We hope that through our consultancy services, we can truly make a difference to your organization.

We provide consultancy services in the areas of organizational alignment, talent management and customer experience. The solutions that we offer are relevant, practical and customized to the specific needs of your organization. Our team of consultants are passionate about building organizational capability and are proven practitioners with extensive professional experience.

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Consulting

Needs diagnosis, gap analysis and closure via implementation-based solutioning

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Learning

Competency development, incorporating international best practices into local context

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Coaching

Ongoing partnership that helps executives to fulfill their goals

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Organizational Alignment

1. Strategic Planning
2. Values Alignment and Cascade
3. Organizational Change Strategy

Talent Management

1. Talent Identification and Succession Planning
2. Competency Profiling

Customer Experience

1. Service Vision & Strategy
2. Heartware: Culture, Values & Behaviours
3. Software: Customer Journey & Service Processes
4. Hardware & User Interface: Service Infrastructure & Digitization

SOCIAL SECTOR CAPABILITY BUILDING

1. Process Improvement

Workplace Change Management Consulting Services in Singapore

Making organizational change can be a stressful time for employers and employees alike. With our consulting and management services in Singapore, you can help your company go through its transitional period smoothly and ensure the desired outcomes are achieved. With Capelle, our change management planning and execution are undertaken centred on values, integrity and genuine care.

If you’d like to receive expert guidance on navigating organizational change management, feel free to reach out to our Singapore professionals. You can do this by completing the online enquiry form or calling our office. Our consultants are highly (repeated word – find another word…) practitioners with extensive experience across many industries, so we know the right consultant here to help your company move onwards and upwards.

CLIENT
Testimonials

Capelle’s support rendered to PPL was invaluable. They took time to understand our vision and contextualized the program to suit our organizational needs which led to the success of this program (Professional Diploma in Leadership and People Management). Training used to be a hard sell to our divisional heads. But with the success of this program, we now have employees knocking on the doors of Human Resources (HR) and asking how they can be a part of this program.

PPL Shipyard
Mr Kevin Huong

The course (Achieving Superior Service) is good because in the role plays, it gave us hands-on practise to solve the customer’s problems. It teaches people a lot about service skills, about what to say, how to answer the patron positively rather than negatively. 

Shaw Organization
Mr Richard Soo

The consultancy process was well organized and executed with consideration for my organization’s work goals and processes. The consultants were well-equipped with the necessary skills and knowledge to assist my organization. Overall, it was a pleasant experience.

Yayasan Mendaki
Hafiz Khalid

The Negotiation Skills workshops not only honed our negotiation skills with key customers and retailers but also enabled us to negotiate better with our internal stakeholders, the support groups, marketers and supervisors, and helped us with timelines and targets. 

3M
Ms Yip Lai Mei

Now that I know the personality style of my colleagues, I don’t take differences personally and can accept them the way they are. This learning (during the Personal Effectiveness for Leaders workshop) has taken us onto another level of personal relationship.

agape Little Uni
Mrs Mohan

I had a wonderful experience with Capelle Consultants. They are very professional in their approach and willing to go extra miles to meet our needs. More importantly, I sense the sincerity of their consultants to help the organization to grow.

Singapore Anglican Community Services (PRRS)
Steven Ting

It’s the joy of being together. We barely have time to mingle with one another. During the (Service Excellence) workshops, we got to understand each other better. It’s a time to really learn and have fun!

Rajah & Tann Singapore LLP
Ms Farah Samat

Last year, our company embarked on setting the objective to aggressively meet the customer delivery dates. Over the year, I have become more and more convinced that the M.A.T.C.H. Productivity Framework (from the Contribute to the Design and Development of a Productivity Framework workshop) is effective.

Nordic Flow Control
Ms Esther Fong

After the (Service Excellence) training, Mr Loo saw an immediate improvement amongst his employees and felt that his employees were able to address customers’ concerns and problems better. This led him to believe that relevant training is essential.

Pacific Bookstores
Mr Loo Ee Fah

We are encouraged that the workshop (Develop a Work Team) has helped our managers and team leaders discover innovative ways to manage teams.

SLS Bearings
Mrs Lim Wai Leng

The service recovery workshop was very helpful to crystallize our service recovery standards and has resulted in improved customer satisfaction.

Commune
Joshua Koh
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T : +65 6325-4982
F : +65 6325-4983
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