learning that lasts

  Programs marked by an asterisk (*) are also available as Public Workshops.

1. People Leadership & Self Management *

Skill Standard: Lead Team Leaders to Develop Business Strategies and Governance Management and Develop Self to Maintain Professional Competence at Managerial Level 

Who is This Program For? Executives, Supervisors, Team Leaders, Managers 

Duration: 3 Days or 4 Days

Description:  

People are an important resource to any organization – in many ways, the most important resource. This workshop is based on an original conceptual framework developed by Capelle to equip managers with the skills necessary to interact with and manage people, and improve participants’ interpersonal effectiveness.

2. Group Excellence *

Skill Standard: Cultivate Workplace Relationships and Diversity

Who is This Program For? Executives, Supervisors, Team Leaders, Managers 

Duration: 2 Days

Description:  

In the extremely competitive, fast-paced, turbulent and borderless world of today, an organization’s overall effectiveness is largely dependent on how people of diverse backgrounds, cultures, motivational needs, personality profiles and values work cohesively as a corporate team. This workshop will equip participants with the knowledge and application skills to build workplace relationships; promote workplace diversity and manage constructive tension.

3. Leading Through People *

Skill Standard: Develop Self to Maintain Professional Competence at Supervisory Level

Who is This Program For? Managers, Supervisors, Team Leaders 

Duration: 2 Days

Description:  

This workshop equips the learner with the knowledge and skills required to model personal effectiveness as a team leader. It covers effective communication, leadership in decision making and developing and maintaining professional competence. 

4. Building a Results Oriented Team *

Skill Standard: Lead Team to Develop Operational Plan

Who is This Program For? Supervisors, Team Leaders, Managers 

Duration: 2 Days

Description:  

This workshop provides managers with the practical skills to lead teams to implement plans effectively. They will learn to communicate with their team members to encourage them to live out values while implementing their plans, and to build support and commitment.

5. Enhancing Team Effectiveness *

Skill Standard: Build Team Relationships 

Who is this program for : Supervisors, Team Leaders, New Line Managers, HR Managers 

Duration : 2 Days

 

Description

Team building skills are essential for managers and supervisors. Teams can accomplish more than individuals working on their own. With greater understanding of the critical factors for team success, managers can build high performance teams.

 

Common Challenges

  • When it comes to people engagement, one size does not fit all, one needs to constantly adapt.
  • Getting a team to work well together is hard enough; building high performing teams is even harder.
  • Managers may be good at their functional roles but managing tension and conflicts is quite something else.

 

What You Will Learn

1.Understand the stages of team development

2.Understand team roles to enhance team effectiveness

3.Network internally and externally to pursue collaborative opportunities for mutual benefit

4.Enhance communication among team members

5.Build team cohesiveness

6.Support diversity in teams

7.Resolve conflicts within the team

6. Harness Diversity for Service Excellence

Skill Standard: Manage a Diverse Service Environment 

Who is This Program For? Supervisors, Team Leaders, Managers 

Duration: 2 Days

Description:

An organization that is continually enlarging its capacity to embrace diversity will also reap its benefits. These include widening its reach, enhancing its ability to innovate and staying relevant to its customers. Equipping supervisors to manage diversity in challenges and opportunities will help to strengthen team cohesion and lead to better relationships with internal and external customers. 

7. Team Service Excellence

Skill Standard: Implement Operations for Service Excellence 

Who is This Program For? Front Line Customer Service Staff 

Duration: 2 Days

Description: 

Delivering customer service that delights the customer requires a team effort. Participants will see how each touchpoint in the service chain affects the customer’s perception of their organization, their role in meeting the customer’s needs and be equipped with skills to work as a team and resolve potential conflict situations. 

8. Team Service Excellence +

Skill Standard: Implement Operations for Service Excellence & Respond to Service Challenges 

Who is This Program For? Front Line Customer Service Professionals 

Duration: 2 Days

Description: 

Providing excellent service is not the sole responsibility of one person. Team members who appreciate each other’s roles and work in partnership will ultimately delight customers with a seamless customer experience. In addition to looking at how to manage service touchpoints and fostering team work to provide quality service, this workshop equips participants with the skills required to overcome challenging service situations. This integrated package comprises ‘Team Service Excellence’ and ‘From Moments to Memories’ and offers learners a route to acquire the key competencies in these two modules in one sitting. 

9. Strength in Diversity

Skill Standard: Work in A Diverse Service Environment 

Who is This Program For? Service Professionals  

Duration: 2 Days

Description: 

An organization will reap the benefits of diversity-opportunities when staff value diversity and actively promote an inclusive culture involving their colleagues and customers. This workshop seeks to help participants recognize and apply inclusive behaviors, enhance their emotional intelligence and resilience, and increase their capacity to monitor their actions in a diverse service environment.  

10. Lead & Influence People

Skill Standard: Develop Self to Maintain Professional Competence at Supervisory Level (LPM) and Articulate and Discuss Ideas (BM) 

Who is This Program For? Supervisors, Team Leaders, Managers 

Duration: 3 Days

Description: 

Leaders and managers in today’s fast changing organizations and environments have to be able to influence, persuade, and garner commitment and cooperation from the people they work with. This involves understanding that different leadership styles are required at different situations and responding appropriately to bring out the best from them. 

11. Manage Cross Functional & Culturally Diverse Teams

Skill Standard: Manage Cross Functional and Culturally Diverse Teams 

Who is This Program For? Supervisors, Team Leaders, Managers 

Duration: 2 Days

Description: 

Do you lead cross functional teams some of whom are culturally different towards achieving specific goals? How can you get employees who do not report directly to you, and who may be from another culture and location to fully cooperate with you to meet project deadlines? This workshop seeks to enhance skills in managing workplace diversity through understanding different functions and diversity issues, creating a positive work culture, as well as employing effective strategies in communication and conflict resolution.

12. Synergizing for Success

Skill Standard: Develop a Work Team 

Who is This Program For? Supervisors, Team Leaders, Managers 

Duration: 2 Days

Description: 

We’ve all come across remarkable teams that seem to have extraordinary connectivity and performance. We’ve also experienced hurting teams that continually seem to strive and struggle to align. This workshop leads participants to explore the spirit of a team, examine the task of developing teams and to show how these complement one another in building high performance teams.

13. Working in a Virtual Team

Who is This Program For? Executives, Supervisors (Leading or Working in Virtual Teams) 

Duration: 2 Days

Description: 

As organizations and commerce as a whole globalize, complementary talents are assembled into virtual teams across dispersed geographical locations.  People from different nationalities, cultural backgrounds and skill-sets are interconnected in any place, any time for any challenge.  This phenomenon calls for a new set of leadership and teaming competencies for working in virtual teams.

14. Working as a Team

Who is This Program For? Executives, Supervisors, Team Leaders 

Duration: 2 Days

Description:  

For any organization to accomplish its tasks, the people must work together with teamwork and co-operation. This workshop will provide participants with the knowledge and skills to work together effectively in teams, and the use of appropriate tools to accomplish organizational goals.

15. Leading a Team

Who is This Program For? Front Line Supervisors, Team Leaders, Managers 

Duration: 2 Days

Description: 

This workshop focuses on leaders and their role in promoting teamwork and co-operation in an organization. In addition to gaining an understanding in partnership building, trust, commitment and the team process, participants will also analyze their own leadership effectiveness in the work environment and develop actions for self and team improvement. 

16. STAR

Who is This Program For? Supervisors, Team Leaders, Managers 

Duration: 2 Days

Description: 

Based on the STAR competencies – the ability to manage Self, Think critically, Achieve results and Relate well with others – this workshop is designed to develop well-balanced leaders with a holistic and integrated set of competencies, equipped to effectively manage workplace challenges and excel as leaders.

17. Breakthrough Leadership

Who is This Program For? Executives, Supervisors, Team Leaders  

Duration: 2 Days

Description:  

A Breakthrough Leader-Manager is one who thinks strategically, provides direction, builds organizational capability, engages the hearts and minds of people, embodies the corporate ethos and values, and behaves in an authentic manner while adopting effective styles.  While some of these leadership attributes may be innate, skills can be learned to support greater capacity as a leader.