learning that lasts

  Programs marked by an asterisk (*) are also available as Public Workshops.

1. Design Winning Products & Services

Skill Standard: Develop New Products/Services 

Who is This Program For? Supervisors, Team Leaders  

Duration: 1 Day

Description:  

An organization’s ability to launch products and services gives it a competitive edge. Through this workshop, learn how to interpret and analyze your customers’ needs and expectations, and be equipped with the ability to leverage on product and service design tools to translate ideas into winning products and services that put the company ahead of its competition. 

2. Champion & Facilitate Innovation

Skill Standard: Manage Innovation in the Business Function 

Who is This Program For? Supervisors, Team Leaders  

Duration: 2 Days

Description:  

To make innovation a reality in organizations, managers need to know how to champion and facilitate the innovation process. This workshop will equip participants with the knowledge and skills to evaluate business function opportunities; identify and create innovation opportunities within a business function; develop, support and guide employees to contribute to innovation; as well as consult with and seek approval from relevant stakeholders on developing and refining innovation initiatives. 

3. Contribute to Innovation

Skill Standard: Contribute to Innovation Process within Own Scope of Work in Business Unit 

Who is This Program For? Executives, Supervisors, Team Leaders 

Duration: 2 Days

Description: 

Everyone in the team has a role to play in making innovation a reality in organizations. Learn to look out for opportunities to improve your work systems, processes and products. Collaborate with team members and tap into customer insights to uncover and meet needs, exploit opportunities and generate new ideas that will give your company that competitive edge.  

4. Design & Development of a Productivity Framework

Skill Standard: Contribute to the Design and Development of a Productivity Framework 

Who is This Program For? Senior Managers, Dept. Heads, Directors 

Duration: 2 Days

Description:  

This workshop is important to any organization seeking to embark on higher achievements or to refresh their performance through the design and development of a productivity framework.  Through this workshop, participants will be equipped with knowledge and skills such as for conducting productivity diagnosis, establishing productivity strategies and measurement as well as a performance management system.  

5. IMPACT: Advanced Problem Solving & Decision Making

Skill Standard: Apply Systems Thinking in Problem Solving and Decision Making 

Who is This Program For? Senior Managers, Dept. Heads, Directors 

Duration: 2 Days

Description:  

This workshop aims to equip participants with the tools to solve problems and make decisions more effectively and efficiently in a team-based context, as well as to analyze issues from both targeted and holistic perspectives. Participants will be challenged to use new processes and systems thinking tools to develop solutions and develop implementation plans to tackle complex issues.  

6. Eradicating Problems & Making Effective Decisions *

Skill Standard: Solve Problems and Make Decisions at Managerial Level 

Who is This Program For? Technical Professionals, Front-line Supervisors, Team Leaders, Managers 

Duration: 2 Days

Description:  

This workshop will enable learners to identify and examine causes of performance deficiency and their impact on systems and resources, manage team dynamics in group discussion to identify root cause(s), and apply problem-solving tools and techniques to address performance deficiency. 

7. Manage Process Improvement

Skill Standard: Manage Process Improvement 

Who is This Program For? Senior Professionals, Executives, Supervisors, Team Leaders  

Duration: 2 Days or 3 Days

Description:  

This workshop equips Professionals, Managers and Executives (PMEs) with the knowledge and skills in bringing the resources and processes together to achieve organizational goals using a variety of process improvement methodologies. Learn to adopt a systematic approach in improving a process through process mapping, analysis and redesign. 

8. Manage Quality Systems & Processes

Skill Standard: Manage Quality System & Processes 

Who is This Program For? Senior Professionals, Executives, Supervisors, Team Leaders  

Duration: 4 Days

Description: 

This workshop will familiarize Professionals, Managers and Executives (PMEs) with the national and/or international standards on quality management and quality services adopted by organizations. PMEs will also acquire the knowledge and skills in managing customer expectations, monitoring the cost of quality and assuring work processes are performing in an acceptable manner using statistical techniques. 

9. Leading for Innovation

Skill Standard: Support the Establishment of an Initiative and Enterprise Framework 

Who is This Program For? Supervisors, Managers, Senior Managers 

Duration: 2 Days

Description:  

Innovation starts with commitment from the leaders to live out the innovation culture and implementation with a clear framework to turn innovation into capability. This module provides a pathway to build innovation culture, design an innovation framework unique to the organization, boost the pipeline of ideas, embed innovation and manage the risks involved.