learning that lasts

Programs marked by an asterisk (*) are also available as Public Workshops.

1. Innovate, Implement, Improve *

Skill Standard : Lead Team to Implement Change 

Who is this program for : Supervisors, Team Leaders, New Line Managers 

Duration : 2 Days

 

Description

Creativity and innovation is vital for putting an organization to stay ahead of the competition. In this workshop, we will focus on ways to promote a learning organization that constantly looks for better ways to do business.

 

Common Challenges

  • Our people are good at their work but not good at generating new ideas.
  • Generating new ideas is one thing, to get buy-in and implement change requires different skill sets.
  • With the ever changing environment, how can I help my organization renew its systems and processes.

 

What You Will Learn

1.Identify opportunities for innovation

2.Implement changes to work practices

3.Continually improve systems and processes

2. Service Innovation Works!

Skill Standard: Engage in Service Innovation Initiatives 

Who is This Program For? Service Professionals 

Duration: 2 Days

Description:  

This workshop is designed to give participants an understanding of the importance of service innovation and the methods available to generate ideas that contribute to service innovation. By applying the newly-acquired attitudes, knowledge and skills to real-life customer service challenges, participants will be able to generate innovative solutions to the challenging customer service issues faced by the organization.

3. Make Change Happen

Skill Standard: Display Critical Thinking and Analytical Skills (BM) and Lead Team to Implement Change (LPM) 

Who is This Program For? Supervisors, Team Leaders, Managers 

Duration: 2 Days

Description:  

In this workshop, we will focus on ways to promote a learning organization that constantly looks for better ways to do business. At the end of the workshop, participants should be able to identify opportunities for innovation, implement changes to work practices, implement continuous improvement systems and processes, and apply critical thinking and analytical skills.