Design Thinking: ADEPT@ Delivering the Future

Innovation future-proofs a business. Design thinking helps to foster an experience design mindset which ensures the organisation’s competitive edge is maintained. And everyone in the team has a role to play in delivering experience designs which resonate and delight.

Through a deep understanding of users, participants will become sensitive to the myriad opportunities to improve processes, products, environments and experiences. In collaboration with team members, participants will learn to tap into users’ needs and wants, prototype and test innovations, incorporate feedback and cultivate a mindset that is committed to delivering the future.

At the End of the Course, You’ll Learn to:

• Describe how Human-Centered Design provides business benefits
• Understand that importance of creative behavior
• Understand Human-Centered Design Process
  (e.g. design thinking, user experience, innovation)
• Understand how Human-Centered Design generate insights
  (e.g. customer ethnography, customer journey mapping, research, etc.)
• Apply idea generation, selection and development
  (e.g. wireframe, prototype, brainstorm, etc.)

Who Should Attend?

Executives, Supervisors, Team Leaders

Course Reference Number: TGS-2012500295

Technical Skills and Competencies Title: Contribute to Innovation Process Within Own Scope of Work in Business Unit

Funding Validity Period: 01 Jan 2019 to 31 Dec 2024

Mode of Training: Classroom