We are often pulled in different directions as various stakeholders, including customers, to assert their interests and expectations on us. To be able to understand and apply emotional intelligence can help us grow empathy and curiosity in business conversations, and improve our communication efforts to get everyone on the same page. This will direct us to focus on possibilities, as well as deal with changes and challenges tenaciously to attain our business goals. 

At the End of the Course, You’ll Learn to:

• Understand what emotional intelligence is and is not
• Examine your own strengths and weaknesses for the development of your own emotional intelligence
• Appreciate diversity factors when demonstrating empathy
• Recognize and apply the skills needed to grow the various competencies for emotional intelligence
• Demonstrate empathy in an observable way, apply appropriate listening and questioning techniques, verbal and non-verbal cues
• Lead conversations to get win-win outcomes, and resolving issues that might arise

Who Should Attend?

Executives, Supervisors, Team Leaders, Managers

Course Reference Number: TGS-2022016729

Technical Skills and Competencies Title: Influence

Funding Validity Period: 01 Jan 2023 to 25 Sep 2025

Mode of Training: Classroom