Group Excellence (SFw)

GROUP Excellence (SFw)

In the extremely competitive, fast-paced, turbulent and borderless world of today, an organization’s overall effectiveness is largely dependent on how people of diverse backgrounds, cultures, motivational needs, personality profiles and values work cohesively as a corporate team. It is widely acknowledged by many CEOs that strategy, structures and systems are relatively easier to manage than human processes which involve human emotions, motivational needs and habits. Collaborative spirit has to transcend localized enclaves forging strong bonds with internal as well as external stakeholders in an interdependent environment. Work processes usually cut across functional boundaries involving work teams with distinct accountabilities. Consequently, disagreements and conflicts tend to occur at the workplace especially at the interface hotspots. Conflict resolution has to be done professionally to avoid dysfunctional effects.

At the End of the Course, You’ll Learn to:

  1. Assess diversity issues that have implications on a work team working towards common goals and objectives
  2. Align diverse work teams towards common goals and objectives
  3. Examine the differences among the background of team members in a diverse work team and the implications on maximizing team effectiveness and synergy
  4. Establish a positive work culture in a diverse work team
  5. Moderate diverse perspectives and opinions across team members within a diverse work team

Who Should Attend?

Supervisors, Line Managers, HR Managers

Skill Standard

Cultivate Workplace Relationships and Diversity

Assumed Skills

  • Manage the delivery of services or products to stakeholders within projects of limited scope
  • Have effective communication and relationship management skills to work with employees from all levels and areas within an organization
  • Demonstrate listening and speaking skills (English) at a level equivalent to Employability Skills (ES) Literacy Level 6
  • Demonstrate reading and writing (English) at a level equivalent to Employability Skills (ES) Literacy Level 6
  • Demonstrate numeracy skills at a level equivalent to Employability Skills (ES) Numeracy Level 6

Course Reference Number:

Competency Standard Code:

Funding Validity Period: 01 Jan 2020 to 01 Aug 2021

Mode of Training: Classroom (Full-time)

Pricing with GST*
Full Course Fees $802.50
Singaporeans (21-39 yrs) & all PRs $562.50
Singaporeans (>40yrs) $127.50
SME Sponsored $127.50

* Please click here for more details on subsidized course fees.

All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for the above approved skills-related courses. For more details, visit the SkillsFuture Credit website

I am pleased to observe the heightened sense of ownership and increased confidence amongst staff. Teamwork is now more evident and compliments from guests have increased.

Ms. Teresa
Front Office Head, York Hotel

Overview

In the extremely competitive, fast-paced, turbulent and borderless world of today, an organization’s overall effectiveness is largely dependent on how people of diverse backgrounds, cultures, motivational needs, personality profiles and values work cohesively as a corporate team. It is widely acknowledged by many CEOs that strategy, structures and systems are relatively easier to manage than human processes which involve human emotions, motivational needs and habits. Collaborative spirit has to transcend localized enclaves forging strong bonds with internal as well as external stakeholders in an interdependent environment. Work processes usually cut across functional boundaries involving work teams with distinct accountabilities. Consequently, disagreements and conflicts tend to occur at the workplace especially at the interface hotspots. Conflict resolution has to be done professionally to avoid dysfunctional effects.

At the End of the Course, You’ll Learn to:

  1. Assess diversity issues that have implications on a work team working towards common goals and objectives
  2. Align diverse work teams towards common goals and objectives
  3. Examine the differences among the background of team members in a diverse work team and the implications on maximizing team effectiveness and synergy
  4. Establish a positive work culture in a diverse work team
  5. Moderate diverse perspectives and opinions across team members within a diverse work team

Who Should Attend?

Supervisors, Line Managers, HR Managers

Additional Information

Skill Standard

Cultivate Workplace Relationships and Diversity

Assumed Skills

  • Manage the delivery of services or products to stakeholders within projects of limited scope
  • Have effective communication and relationship management skills to work with employees from all levels and areas within an organization
  • Demonstrate listening and speaking skills (English) at a level equivalent to Employability Skills (ES) Literacy Level 6
  • Demonstrate reading and writing (English) at a level equivalent to Employability Skills (ES) Literacy Level 6
  • Demonstrate numeracy skills at a level equivalent to Employability Skills (ES) Numeracy Level 6

Course Reference Number:

Competency Standard Code:

Funding Validity Period: 01 Jan 2020 to 01 Aug 2021

Mode of Training: Classroom (Full-time)

Pricing
Pricing with GST*
Full Course Fees $802.50
Singaporeans (21-39 yrs) & all PRs $562.50
Singaporeans (>40yrs) $127.50
SME Sponsored $127.50

* Please click here for more details on subsidized course fees.

All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for the above approved skills-related courses. For more details, visit the SkillsFuture Credit website

Enquiry

I am pleased to observe the heightened sense of ownership and increased confidence amongst staff. Teamwork is now more evident and compliments from guests have increased.

Ms. Teresa
Front Office Head, York Hotel

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