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Service Coaching, Information & Result

Service Coaching, Information & Result

Organizations with clear service standards provide direction for employees to work towards. Supervisors have the important role of enabling employees to uphold these standards. Besides, monitoring and communicating performance levels, coaching is essential for raising and maintaining performance standards.

At the End of the Course, You’ll Learn to:

  1. Articulate and acknowledge the different service challenges so as to help design organizational service structure
  2. Recognize the importance of organizational service standards in attaining service excellence
  3. Assess gaps between actual performance and organizational service standards in order to plan the strategy to bridge the gaps
  4. Prepare coaching plan and use coaching techniques to address service performance issues
  5. Monitor service performance levels for effectiveness of action taken

Workshops

Connect with us and we can help you identify the most suitable workshops to optimize your learning mileage.

  • SV3: The Service Coach

Connect With Us

Connect With Us


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