Organisations with clear service standards must provide clear direction to their employees. Supervisors play an important role in enabling employees to uphold and consistently perform at its best requirements.

More than just communicating and monitoring performance levels to motivate the service team, coaching is essentially in raising and maintaining performance standards.

At the End of the Workshop, You’ll Learn to:

• Recognise the importance of organisational service standards to attain service excellence
• Assess gaps between actual performance and organisational service standards
• Prepare coaching plan and use coaching techniques to address service performance issues
• Monitor service performance levels for effectiveness of action taken