Programs marked by an asterisk (*) are also available as Public Workshops.
Skill Standard : Lead Team to Implement Change
Who is this program for : Supervisors, Team Leaders, New Line Managers
Duration : 2 Days
Creativity and innovation is vital for putting an organization to stay ahead of the competition. In this workshop, we will focus on ways to promote a learning organization that constantly looks for better ways to do business.
- Our people are good at their work but not good at generating new ideas.
- Generating new ideas is one thing, to get buy-in and implement change requires different skill sets.
- With the ever changing environment, how can I help my organization renew its systems and processes.
What You Will Learn
1.Identify opportunities for innovation
2.Implement changes to work practices
3.Continually improve systems and processes
Skill Standard: Engage in Service Innovation Initiatives
Who is This Program For? Service Professionals
Duration: 2 Days
This workshop is designed to give participants an understanding of the importance of service innovation and the methods available to generate ideas that contribute to service innovation. By applying the newly-acquired attitudes, knowledge and skills to real-life customer service challenges, participants will be able to generate innovative solutions to the challenging customer service issues faced by the organization.
Skill Standard: Display Critical Thinking and Analytical Skills (BM) and Lead Team to Implement Change (LPM)
Who is This Program For? Supervisors, Team Leaders, Managers
Duration: 2 Days
In this workshop, we will focus on ways to promote a learning organization that constantly looks for better ways to do business. At the end of the workshop, participants should be able to identify opportunities for innovation, implement changes to work practices, implement continuous improvement systems and processes, and apply critical thinking and analytical skills.