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Negotiating Skills

This workshop will equip learners to negotiate effectively by adopting a set of key principles and apply strategy and tactics to manage different situations; manage the negotiating process flexibly, creatively, and confidently by exploring all the essential negotiating variables; manage the information flow skilfully to influence, bargain and close a negotiation and avoid potential deadlocks.

NSP

Common challenges

  1. I want to prepare for negotiation but do not know why to begin.
  2. I do not know what is too much to share, when it is too early to share.
  3. How does one bargain and influence?
  4. No one wins in a deadlock, how can we avoid it?

What you will learn

  1. negotiate effectively with a set of key principles
  2. apply strategy and tactics to manage different situations
  3. manage the negotiating process flexibly
  4. explore all the essential variables creatively and confidently
  5. manage the information flow skillfully
  6. achieve outcome through influencing and bargaining
  7. avoid deadlocks and close negotiation

Target Audience: Supervisors, Managers, especially for Marketing and Sales Teams

Time: 9am – 6pm

Course Fee: 750 SGD*

*All course fees displayed are before government subsidies. 

All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for the above approved skills-related courses. For more details, visit the SkillsFuture Credit website: (www.skillsfuture.sg/credit)

Course Training Duration: 2 Days (16.00 hours) 

Course Reference Number:  CRS-Q-0022992-BM

Funding Validity Period: 01 Oct 2015 - 16 Jan 2019

Mode of Training: Classroom (Full-time) 

Skill Standard

Participate in Negotiations

Assumed Skills

  • Understand how to apply knowledge of interpersonal relationships to facilitate the negotiation process
  • Understand how social and cultural differences may affect negotiations
  • Have information gathering skills to gather and collate necessary data
  • Have analytical skills to put situations in context and evaluate outcomes
  • Have interpersonal and communication skills to manage interactions with negotiating participants
  • Have negotiation skills to apply basic negotiation techniques

CLIENT
Testimonials

Capelle’s support rendered to PPL was invaluable. They took time to understand our vision and contextualized the program to suit our organizational needs which led to the success of this program (Professional Diploma in Leadership and People Management). Training used to be a hard sell to our divisional heads. But with the success of this program, we now have employees knocking on the doors of Human Resources (HR) and asking how they can be a part of this program.

PPL Shipyard
Mr Kevin Huong

The course (Achieving Superior Service) is good because in the role plays, it gave us hands-on practise to solve the customer’s problems. It teaches people a lot about service skills, about what to say, how to answer the patron positively rather than negatively. 

Shaw Organization
Mr Richard Soo

The consultancy process was well organized and executed with consideration for my organization’s work goals and processes. The consultants were well-equipped with the necessary skills and knowledge to assist my organization. Overall, it was a pleasant experience.

Yayasan Mendaki
Hafiz Khalid

The Negotiation Skills workshops not only honed our negotiation skills with key customers and retailers but also enabled us to negotiate better with our internal stakeholders, the support groups, marketers and supervisors, and helped us with timelines and targets. 

3M
Ms Yip Lai Mei

Now that I know the personality style of my colleagues, I don’t take differences personally and can accept them the way they are. This learning (during the Personal Effectiveness for Leaders workshop) has taken us onto another level of personal relationship.

agape Little Uni
Mrs Mohan

I had a wonderful experience with Capelle Consultants. They are very professional in their approach and willing to go extra miles to meet our needs. More importantly, I sense the sincerity of their consultants to help the organization to grow.

Singapore Anglican Community Services (PRRS)
Steven Ting

It’s the joy of being together. We barely have time to mingle with one another. During the (Service Excellence) workshops, we got to understand each other better. It’s a time to really learn and have fun!

Rajah & Tann Singapore LLP
Ms Farah Samat

Last year, our company embarked on setting the objective to aggressively meet the customer delivery dates. Over the year, I have become more and more convinced that the M.A.T.C.H. Productivity Framework (from the Contribute to the Design and Development of a Productivity Framework workshop) is effective.

Nordic Flow Control
Ms Esther Fong

After the (Service Excellence) training, Mr Loo saw an immediate improvement amongst his employees and felt that his employees were able to address customers’ concerns and problems better. This led him to believe that relevant training is essential.

Pacific Bookstores
Mr Loo Ee Fah

We are encouraged that the workshop (Develop a Work Team) has helped our managers and team leaders discover innovative ways to manage teams.

SLS Bearings
Mrs Lim Wai Leng

The service recovery workshop was very helpful to crystallize our service recovery standards and has resulted in improved customer satisfaction.

Commune
Joshua Koh
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