In her service training for SIA, Diana has led multiple frontline service teams to deliver quality and premium service. This included delivering the full suite of SIA’s core and inter-divisional training programs for the cabin and flight crews, as well as the ground staff.
Prior to joining Capelle, Diana gained her invaluable consultancy and in-house training experiences through being involved in starting up a cabin crew department for a local budget airline, conducting training needs analysis for an overseas domestic airline; and managing the training activities and service audits at a five-star hotel.
Diana continues to keep abreast with the learning and development profession through her membership in the Adult Educators’ Network Singapore.
- Customer Service
- Personal -Effectiveness
- Time & Work-Management
“Diana Woo has been a very engaging facilitator and went the extra mile to understand the context of the participants. She has demonstrated great patience and flexibility in her delivery style. It was a very enriching and fruitful learning experience.”– Participant, Education
“Ms. Diana was an excellent facilitator. Her knowledge was abundant and she could really use her background to relate to us. She is very engaging and I always look forward to what she is going to say next.“– Participant, Aviation
University of Southern QueenslandMasters of Learning & Development (Learning Design)
University of Southern QueenslandBachelor of Human Resource Training & Development
Inscape Partners InternationalEverything DiSC International Partner & Associate Certification
Inscape Partners InternationalEverything DiSC Trainer Certification
Results CoachingCertificate of Coaching Skills
Singapore Training & Development AssociationAdvanced Certificate in Training & Assessment (ACTA)
Singapore Training & Development AssociationProfessional Diploma in Training & Development