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Diana Woo

Organizational Development and HR Solutions

    Diana has more than 25 years of experience in service and training. Besides delivering service training in Singapore Airlines (SIA), Diana also conducted training needs analysis for other airlines and managed training and service audits in the hotel industry. Diana embodies service, both professionally and at the personal level, where she authentically role-models the art of service in her training deliver. Her training has effectively helped many organizations across different industries improve service aptitude and raise the service skills of their customer-facing staff.

    In her service training for SIA, Diana has led multiple frontline service teams to deliver quality and premium service. This included delivering the full suite of SIA’s core and inter-divisional training programs for the cabin and flight crews, as well as the ground staff.

    Prior to joining Capelle, Diana gained her invaluable consultancy and in-house training experiences through being involved in starting up a cabin crew department for a local budget airline, conducting training needs analysis for an overseas domestic airline; and managing the training activities and service audits at a five-star hotel.

    Diana continues to keep abreast with the learning and development profession through her membership in the Adult Educators’ Network Singapore.

    Specialization

    • Customer Service
    • Personal -Effectiveness
    • Time & Work- Management

    Testimonial

    “Diana Woo has been a very engaging facilitator and went the extra mile to understand the context of the participants. She has demonstrated great patience and flexibility in her delivery style. It was a very enriching and fruitful learning experience.”– Participant, Education

    “Ms. Diana was an excellent facilitator. Her knowledge was abundant and she could really use her background to relate to us. She is very engaging and I always look forward to what she is going to say next.“– Participant, Aviation

    Education

    University of Southern QueenslandMasters of Learning & Development (Learning Design)

    University of Southern QueenslandBachelor of Human Resource Training & Development

    Certification

    Inscape Partners InternationalEverything DiSC International Partner & Associate Certification

    Inscape Partners InternationalEverything DiSC Trainer Certification

    Results CoachingCertificate of Coaching Skills

    Singapore Training & Development AssociationAdvanced Certificate in Training & Assessment (ACTA)

    Singapore Training & Development AssociationProfessional Diploma in Training & Development

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