Rhonny is a Workplace Performance Consultant with over 15 years of experience supporting enterprises in strengthening workplace learning systems and driving sustainable performance improvements. Through projects under the National Centre of Excellence for Workplace Learning (NACE), he has helped organisations enhance HR frameworks, align training with business objectives and embed practical problem-solving into daily operations. Many of these projects have been well-received by clients for their tangible and lasting impact.

His consulting work spans leadership development, service excellence and workforce capability building. As a Certified Workplace Learning Specialist and Enterprise Singapore Registered Management Consultant, Rhonny helps organisations embed cultures of excellence, enhance productivity and prepare leaders for future-ready challenges. He combines human-centred approaches with practical tools, including tech-enabled learning, Generative AI and LUMA methodologies, to foster collaboration, resilience and mindset shifts across teams.

Earlier in his career, Rhonny gained valuable experience with a Canadian-based lifestyle MNC, a government-linked conglomerate and the Singapore Workforce Development Agency (WDA). At WDA, he supported diverse companies with job redesign, manpower interventions and competency-based training frameworks, gaining insights that continue to inform his consulting work today. This breadth of experience enables him to translate national workforce strategies into practical, enterprise-level solutions that benefit both organisations and their people.

Achievements

• Partnered with a regional IT SME to streamline operations, co-developing digital learning tools that reduced delivery delays by 40%, leveraging Google Classroom for collaborative training and workflow optimization.
• Collaborated with a logistics technology firm to boost sales through integrated Learning Management Systems and dashboard solutions. Applied iterative design approaches including sketching, prototyping, and landing-page testing to ensure actionable solutions.
• Supported a large real estate agency in achieving 100% compliance for over 1,000 agents through gamified microlearning modules delivered via Gnowbe, enhancing engagement and knowledge retention.
• Accelerated onboarding for an APAC banking team at a major financial institution by designing customised learning journeys using storyboarding techniques, improving readiness and performance for new hires.
• Led bilingual coaching initiatives for a local F&B chain, facilitating smoother onboarding of baby boomer staff and improving early-stage retention.
• Improved employee engagement and retention for a consulting firm by designing and facilitating decision-making workshops using Force Field Analysis, equipping teams with practical problem-solving skills.
• Drove service culture transformation at a big SME manufacturing firm by implementing a customer experience management framework (“See, Think, Do, Care”), boosting morale and frontline service consistency.
• Coordinated nationwide Train-the-Trainer programmes under IAL SUSS, overseeing facilitators, subject matter experts, and vendors to deliver scalable, inclusive learning experiences with high learner satisfaction and on-time execution.
• Supported private education institutions in SSG accreditation audits, ensuring courseware quality, regulatory compliance, and alignment with internal quality assurance standards.
• Consulted for a national tele-centre and a major business chamber, advising on ISO-aligned curriculum, workplace learning integration, and system design to strengthen organizational learning capability.