In today’s fast-moving landscape, businesses face different problems and challenges of diverse magnitudes everyday. Problem solving skills are necessary for every employee to possess in order to quickly understand the problems and find suitable solutions. 

This workshop provides practical handles to identify and solve problems at the workplace. It begins with a right mindset towards problems in this uncertain and challenging landscape. Learners will use a 4-step problem solving process of: (1) identifying problems; (2) gathering information; (3) exploring solutions; and (4) implementing solutions. Learners are encourage to bring with them a real work problem so as to practice the 4-steps during the workshop. The workshop will then end with action planning in applying their learnings to a work situation. 

At the End of the Workshop You’ll Learn to:

• Recognise symptoms leading to potential problem(s) at the workplace
• Identify deviation from organisation’s SOP based on symptoms identified
• Realise the impact of a problem on self and others at the workplace
• Identify possible root cause(s) of the problems
• Generate and select ideas to solve a problem using creative and logical thinking
• Evaluate selected ideas for possible solutions to a problem using pertinent criteria
• Develop an action plan to implement the selected solution(s) and evaluate its effectiveness