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NCSS x Capelle Tech-and-GO! Consultancy

A Strategic Partnership to Create Lasting Change

 

Capelle and ThunderQuote (TQ) are the pre-appointed consultants by National Council of Social Service (NCSS) for IT Consultancy and Advisory  projects under their Tech-and-Go! initiative. Both Capelle and TQ are impact-driven businesses that are passionate to serve the social sector in developing and enhancing the capabilities of the SSAs. Drawing on our combined expertise and experience working with the social sector, we are well-positioned to journey together with the SSAs to create lasting change.

 

Capelle is an integrated Organizational Development (OD), HR Consulting and Executive Coaching firm specializing in leadership service excellence. In the last 5 years, we have partnered with NCSS to serve over 55 SSAs, where we help SSAs create capability excellence through our contextually relevant, and value-based best practice solutions. As OD practitioners, we support SSAs shift mindsets so that they own their challenges and solutions. This is an important way to energize SSAs towards sustainable change.

NCSS x Capelle Tech-and-GO! Consultancy

A Strategic Partnership to Create Lasting Change

Capelle and ThunderQuote (TQ) are the pre-appointed consultants by National Council of Social Service (NCSS) for IT Consultancy and Advisory  projects under their Tech-and-Go! initiative. Both Capelle and TQ are impact-driven businesses that are passionate to serve the social sector in developing and enhancing the capabilities of the SSAs. Drawing on our combined expertise and experience working with the social sector, we are well-positioned to journey together with the SSAs to create lasting change.

Capelle is an integrated Organizational Development (OD), HR Consulting and Executive Coaching firm specializing in leadership service excellence. In the last 5 years, we have partnered with NCSS to serve over 55 SSAs, where we help SSAs create capability excellence through our contextually relevant, and value-based best practice solutions. As OD practitioners, we support SSAs shift mindsets so that they own their challenges and solutions. This is an important way to energize SSAs towards sustainable change.

IT Project Coaching (IPC)

IPC is not just about learning theoretical frameworks in a standalone workshop. It is teaching your team to apply your learnings and be able to successfully implement your IT project. This stream is ideal for SSAs who want to raise their in-house capability in managing IT projects through coaching sessions and hands-on implementation.

Go Consultancy

One challenge SSAs shared is, how do they partner with the vendor to implement the technology solution?

 

If you are an SSA who share this same challenge, we encourage you to reach out to us to help you map out a clear service agreement to your best interest.

Grow Consultancy

Grow digital is a personalized client-facing, and user-centered service, where design thinking is a key tool that helps us understand our users better. Often we have certain biases and assumptions, and design thinking also helps us empathize with our users in a deeper way to uncover the unspoken pain points, that allows us to provide solutions that contributes to better service delivery. 

 

 

Be Inspired by Our Experiences

 

“Capelle takes time and effort to understand our work, build rapport and relationship…”

Capelle takes time and effort to understand our work, build rapport and relationship professionally. They do not make assumption and seek to clarify work processes, etc.

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Capelle takes time and effort to understand our work, build rapport and relationship professionally. They do not make assumption and seek to clarify work processes, etc.

“The learning was very enjoyable despite the large content.”

The learning experience was great and engaging, and love how the assessments are interactive and not all words and writing "essays". The use of role-plays to practice learning on how to engage based on situation types was definitely a plus. The leadership training definitely help to apply greater understanding of the thinking styles when working with staff, as well as applying the different steps in different situations.

read more
The learning experience was great and engaging, and love how the assessments are interactive and not all words and writing "essays". The use of role-plays to practice learning on how to engage based on situation types was definitely a plus. The leadership training definitely help to apply greater understanding of the thinking styles when working with staff, as well as applying the different steps in different situations.

“Our team receives tremendous support in many areas…”

Our Project Consultant was thorough, meticulous and guided us along the way when we face with lots of hiccups with our external vendor in rolling out our project. She helps us map out our milestones and kept a lookout for our interest and blind spots in many areas.

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Our Project Consultant was thorough, meticulous and guided us along the way when we face with lots of hiccups with our external vendor in rolling out our project. She helps us map out our milestones and kept a lookout for our interest and blind spots in many areas.

“I was given a practical tool to guide me for the future.”

“The Coaching sessions facilitate self-inquiry and understanding into my current role. Before each session, I will be given pointers to prepare, and during each session, Dr. Lee Tsao Yuan listens intently and sensitively to probe further. At the end of each session, I will be given reflection pointers to help guide me in the next sessions. In my ending session, I was given a practical tool to guide me for the future.”

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“The Coaching sessions facilitate self-inquiry and understanding into my current role. Before each session, I will be given pointers to prepare, and during each session, Dr. Lee Tsao Yuan listens intently and sensitively to probe further. At the end of each session, I will be given reflection pointers to help guide me in the next sessions.

In my ending session, I was given a practical tool to guide me for the future.”

 

 

Join Our Workshops

Leadership & People Management Training
An Exclusive Partnership with Social Service Institute (SSI)

The Leadership & People Management trainings are WSQ funded programs, and also nationally recognized and quality-assured by SkillsFuture Singapore.
Find Out More

Join Our Workshops

Leadership & People Management Training
An Exclusive Partnership with Social Service Institute (SSI)

The Leadership & People Management trainings are WSQ funded programs, and also nationally recognized and quality-assured by SkillsFuture Singapore.
Find Out More

 

Success Stories

Success Story on Increasing Productivity

Improve Productivity for Sustainability

In the Social Service Sector, productivity is about reducing time spent on indirect work, and optimizing time for direct work.

Read More

From Raising Service Standards to Building A Service Culture

Our client decided on a 10-year service transformation journey that began with raising customer service standards across all service touchpoints, to building a service innovation culture.

Read More

Improving Productivity With Technology

A residential home for the disabled was looking at further understanding where they could improve their productivity through their current processes.

Read More

A “Mission Transformation” Journey: Living Out Legacies Anew

Wouldn’t it be great if the rich history, culture and values can be encapsulated into the daily professional behaviors of all the staff? With this objective in mind, we began the “Mission Transformation” journey with our client.

Read More

Addressing the Process Gaps: Real Change Can Only Happen With Effective Communication

Mystery audit results showed that service recovery process was tedious, and customers were confused by the differing exchange policy articulated by the staff. Our team were brought in to redesign a better service recovery process.

Read More

Living Out A Vision Through Service Alignment

The environment is fast changing, market forces are dynamic and competition is intense, our client recognized the needs to quickly move to a desired state of their business vision. To reach this, they need perseverance, commitment and alignment in all their resources; plus, new insights to craft their service vision.

Read More

Embarking On A Process Improvement Quest

A Social Service client was on a quest for a process improvement, and their aim was to streamline part of their trust processes in order that they could apply the learning to their other processes.

Read More

Towards Better Skills Alignment: Building People Capabilities

After a successful M & A in Singapore, our client wanted to ensure that all their staff was on the same competency-levels to achieve business objectives. Hence, they embarked on a journey that involved several hundred staff to identify the inter-functional and functional competencies of each staff within departments.

Read More

Building a Customer-Centric Culture

Since 1976, our client who is a leading textbook and stationery retailer to schools, parents and students has grown significantly from a network of 29 to more than 150 schools today. With the changing environment, they also recognized the need to embrace change interventions for long-term sustainability.

Read More

Journey to Service Excellence: Taking A Bold Step To Join S-Class

Our healthcare client who owns a healthcare chains in Singapore wanted to be the first chain of clinics to join the ranks of S-Class organizations. Having this goal to achieve, they took on the Customer-Centric Initiative (CCI) approach to better up their service excellence.

Read More
 

Contact Us for Tech-and-GO! Consultancy

Success Stories

Success Story on Increasing Productivity

Improve Productivity for Sustainability

In the Social Service Sector, productivity is about reducing time spent on indirect work, and optimizing time for direct work.

Read More

From Raising Service Standards to Building A Service Culture

Our client decided on a 10-year service transformation journey that began with raising customer service standards across all service touchpoints, to building a service innovation culture.

Read More

Improving Productivity With Technology

A residential home for the disabled was looking at further understanding where they could improve their productivity through their current processes.

Read More

A “Mission Transformation” Journey: Living Out Legacies Anew

Wouldn’t it be great if the rich history, culture and values can be encapsulated into the daily professional behaviors of all the staff? With this objective in mind, we began the “Mission Transformation” journey with our client.

Read More

Addressing the Process Gaps: Real Change Can Only Happen With Effective Communication

Mystery audit results showed that service recovery process was tedious, and customers were confused by the differing exchange policy articulated by the staff. Our team were brought in to redesign a better service recovery process.

Read More

Living Out A Vision Through Service Alignment

The environment is fast changing, market forces are dynamic and competition is intense, our client recognized the needs to quickly move to a desired state of their business vision. To reach this, they need perseverance, commitment and alignment in all their resources; plus, new insights to craft their service vision.

Read More

Embarking On A Process Improvement Quest

A Social Service client was on a quest for a process improvement, and their aim was to streamline part of their trust processes in order that they could apply the learning to their other processes.

Read More

Towards Better Skills Alignment: Building People Capabilities

After a successful M & A in Singapore, our client wanted to ensure that all their staff was on the same competency-levels to achieve business objectives. Hence, they embarked on a journey that involved several hundred staff to identify the inter-functional and functional competencies of each staff within departments.

Read More

Building a Customer-Centric Culture

Since 1976, our client who is a leading textbook and stationery retailer to schools, parents and students has grown significantly from a network of 29 to more than 150 schools today. With the changing environment, they also recognized the need to embrace change interventions for long-term sustainability.

Read More

Journey to Service Excellence: Taking A Bold Step To Join S-Class

Our healthcare client who owns a healthcare chains in Singapore wanted to be the first chain of clinics to join the ranks of S-Class organizations. Having this goal to achieve, they took on the Customer-Centric Initiative (CCI) approach to better up their service excellence.

Read More

 

 

 

Contact Us for Tech-and-GO! Consultancy

Events Highlights

There are many events that we can co-organize with your church to develop capabilities.
Here are our recent engagements with the church sector.

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