Improve Productivity for Sustainability
Improve Productivity for Sustainability
In the Social Sector, productivity is about reducing time spent on indirect work (e.g. administrative work), and optimizing time for direct work (e.g. quality time spent with clients). With the aim to increase productivity for the Social Workers, we partnered our client to review and brainstorm on possible opportunities to mitigate their challenges and meet their needs.
Key Concern
A huge portion of their time at work is spent on calling and/or texting clients to remind them of their appointments
A huge portion of their time at work is spent on calling and/or texting clients to remind them of their appointments
12 Months of Diagnosing, Designing and Deploying
- Conducted baseline assessment of workflows and roles through interviews, observations, time motion studies and document reviews
- Identified key focus areas in the organization for productivity opportunities
- Designed an IT system with a tech vendor to automate sending of reminders to clients
- Conducted a pilot of the IT system with a small user group to ensure features meet the needs of the stakeholders’ requirements
- Facilitated change management discussions to articulate the burning platform, as well as to understand the impact, interests, needs and fears of each involved stakeholder
- Designed appropriate change communications to administer the change
Impact
Our client is delighted to share that this tech implementation made a difference to the Social Workers by improving their work efficiency and effectiveness.