Building a Customer-Centric Culture
Building a Customer-Centric Culture
Our client is a leading retailer of textbooks and stationery to schools, parents and students. Since 1976, it has now grown significantly from a network of 29 to more than 150 schools today. With this expansion, they also recognized that with the changing business environment, it is important for to embrace change interventions for further growth and long-term sustainability.
Key Goals
To prepare staff through soft skills training to better serve customers
That staff would embrace new technology to further expand the system’s functions
To prepare staff through soft skills training to better serve customers
That staff would embrace new technology to further expand the system’s functions
Supported by Workforce Development Agency (WDA) and SPRING Singapore, we partnered our client with a 12-Month D.R.I.V.E (Diagnostic, Roadmap, Implementation, Validation, Embedment) roadmap was put together to help the organization embrace the Customer-Centric Initiative Plus journey.
Impact
The organization made remarkable achievements in its journey that they had signed us on for a 3-year roadmap to help achieve its vision of becoming a 7-11 organization with a competent workforce, fully equipped to handle the latest technology.