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Living Out A Vision Through a Service Alignment

Living Out A Vision Through a Service Alignment

A leader in the storage industry, our client recognized that the environment is changing fast, coupled with dynamic market forces and intense competition, they could not afford complacency in their business. For them to move to a desired state of the business vision, they need perseverance and commitment, as well as an alignment in all their resources. They needed new insights that would help them craft the service vision and steer the leaders towards a common direction.

Key Goals

To identify the service values to support the business vision

To align all resources to live out this vision

To identify the service values to support the business vision

To align all resources to live out this vision

24 Months of Service Improvement Alignment

  • a series of employee engagement programs to ensure that this renewed vision was effectively communicated to every employee
  • dialogues were conducted with middle managers and team leaders to inspire them to be role models
  • selected employees were identified to lead service improvement initiatives
  • strategic thrusts were identified in key functions to operationalize the vision

Impact

Our client highlighted critical improvement in Customer Scores, employee development and effective matching of talent to task.

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