For one to lead effectively, it is becoming increasingly clear that one has to engage both the minds and emotions of those he leads. While many of us are adept at presenting plans and persuading intellectually, we might just need to be as effective in creating an emotionally healthy environment where people are emotionally connected to themselves, one another and the work they do.
At the End of the Course, You’ll Learn to:
- Assess your own level of Emotional Intelligence in handling and managing relationships in a business context, as well as the effects on achieving organizational goals and objectives.
- Examine your own strengths and weaknesses for the development of your own Emotional Intelligence.
- Manage personal emotions and maintain composure, self-confidence and resilience when dealing with challenges and setbacks.
- Assess the emotional climate of stakeholders and recognize their emotional strengths and weaknesses to exercise flexibility and adaptability in your dealings with them.
- Demonstrate empathy by acknowledging feelings and perspectives of individuals, taking into consideration their culture, background and needs.
- Apply Emotional Intelligence to guide one’s thinking and actions; and influence others to achieve win-win outcomes.
- Uphold integrity in all business dealings and take responsibility for what has been committed to others in alignment with organizational goals.
- EDGE 4: Emotional Intelligence