To be an effective leader, it is becoming essential that you engage both the minds and emotions of those you lead. Many of us are adept at presenting plans and persuading intellectually, but we might just need to be as effective in creating an emotionally healthy environment where people are emotionally connected to themselves, one another and the work they do.

At the End of the Workshop, You’ll Learn to:

• Assess your own level of Emotional Intelligence in handling and managing relationships in a business context, as well as the effects on achieving organisational goals and objectives.
• Examine your own strengths and weaknesses for the development of your own Emotional Intelligence.
• Manage personal emotions and maintain composure, self-confidence and resilience when dealing with challenges and setbacks.
• Assess the emotional climate of stakeholders and recognise their emotional strengths and weaknesses to exercise flexibility and adaptability in your dealings with them.
• Demonstrate empathy by acknowledging feelings and perspectives of individuals, taking into consideration their culture, background and needs.
• Apply Emotional Intelligence to guide one’s thinking and actions; and influence others to achieve win-win outcomes.
• Uphold integrity in all business dealings and take responsibility for what has been committed to others in alignment with organisational goals.