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Harness Diversity for Service Excellence

Harness Diversity for Service Excellence

An organisation that is willing to enlarge its capacity to embrace diversity will eventually reap its benefits, which include widening its reach, enhancing its ability to innovate, and staying relevant to its customers. 

This workshop will equip supervisors with the attitude, knowledge and skills to manage the challenges of diversity, as well as to embrace the opportunities presented to help strengthen team cohesion. The goal is to foster better relationships with internal and external customers. 

At the End of the Workshop, You’ll Learn to:

  • Promote an inclusive workplace environment that embraces diversity
  • Build team cohesion to achieve organisational service excellence
  • Manage challenges and opportunities in relation to diversity leading to implications on service delivery
 

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