Disruptions that organizations experience today, such as innovative technologies and creative business models, inevitably spawn tensions within organizations. To lead and manage in a Volatile, Uncertain, Complex and Ambiguous (VUCA) world, it is imperative that managers must develop personal and team resilience so as to be able to achieve its organization’s mission and goals.

At the End of the Course, You’ll Learn to:

1. Understand the concept and importance of resilience to an individual, team and organization
2. Assess the level of resilience at the individual and team level and its effects on achieving desired outcomes
3. Apply resilience techniques to manage challenging circumstances
4. Examine and improve the areas for development in resilience of the individual and the team
5. Identify areas and opportunities to seek support from others when dealing with challenging situation

Workshops

• Manage Workplace Challenges with Resilience*
• Work in a Diverse Service Environment*

*SSG funding available