It is highly important for an organisation to have a clear service vision to articulate what it can offer to its customers; at the same time, this service vision also serves as a rallying point to steer its employees to a common direction. 

This workshop will cover knowledge and application skills in role modelling the service vision of an organisation. It will involve demonstrating the characteristics of a role model and promoting a customer-centric culture within the team to achieve service excellence. 

At the End of the Workshop, You’ll Learn to:

• Demonstrate the characteristics of a role model that reflect the organisation’s vision, mission and values
• Encourage team to deliver service in accordance with the organisation’s guidelines
• Promote a customer-centric culture within the service environment to achieve service excellence
• Monitor performance of self and team to ensure consistency with the organisation’s guidelines