When staff values diversity and actively promotes an inclusive culture that involves their colleagues and customers, the organisation will reap the benefits of diversity-opportunities. 

This workshop seeks to help learners recognise and apply inclusive behaviours, enhance their emotional intelligence and resilience, as well as increase their capacity to monitor their actions in a diverse service environment. 

At the End of the Workshop, You’ll Learn to:

• Recognise the importance of inclusiveness when working in a diverse service environment
• Apply emotional intelligence when interacting with team members and customers in a diverse service environment
• Demonstrate resilience when faced with challenges in a diverse service environment
• Monitor own actions in handling diversity in a diverse service environment