“In the past, we experienced some level of inconsistency with food preparation and service standards. This resulted in confusion and frustration for both our customers and staff who were sent to help out in other outlets.

However, things are not the same now. With OJT blueprints, we are structured and consistent in our training. We set up every outlet with the same rigor; the leading team sets the standard and pace (according to the blueprint) for the rest to follow. Now, not only are we proud that we have established a service culture, the increase in compliments and reduction in complaints are also a treatment to the success of the project.”