“Looking back, getting to where we are today was not easy. Every change in the process and system was met with resistance and it took us time and effort to educate people and gather the buy-in. However, in the process, we got to see the resilience and adaptability of our people. This helped us identify team members who understood the need to raise standards, were willing to put in the hard work and had the capability to develop and cascade the service culture.

Yes, there was sweat, blood and some tears, but the pride and bonding we gained through the building the organization together was immeasurable.

Thank you Capelle, for coming alongside us, so glad to have found a partner in you!”