With the fast changing, and fluid environment, it is essential for organisations today to keep up with and be quick to adapt to these changes. Coupled with the competitive pressures to improve cost-effectiveness, customer satisfaction, flexibility and responsiveness, people are increasingly recognised as the critical resource to achieve the organisational mission and goals. For this to succeed, it is critical to gear every individual towards having an effective work mindset.

At the End of the Workshop, You’ll Learn to:

• Understand the corporate mission/vision and values with respect to providing quality service in response to the importance of customer satisfaction
• Better support corporate values with the basic process and skills of providing quality service through work behaviours
• Appreciate the impact of changing environment especially brought about by competition and technology on the organisation and self
• Develop an action plan for personal development to grow to having a more positive work mindset for greater work effectiveness