No Results Found
The page you requested could not be found. Try refining your search, or use the navigation above to locate the post.
Mystery audit results showed that service recovery process was tedious, and customers were confused by the differing exchange policy articulated by the staff. Our team were brought in to redesign a better service recovery process.read more
The environment is fast changing, market forces are dynamic and competition is intense, our client recognized the needs to quickly move to a desired state of their business vision. To reach this, they need perseverance, commitment and alignment in all their resources; plus, new insights to craft their service vision.read more
A Social Service client was on a quest for a process improvement, and their aim was to streamline part of their trust processes in order that they could apply the learning to their other processes.read more