Success Stories
Success Stories
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Building a Customer-Centric Culture
Since 1976, our client who is a leading textbook and stationery retailer to schools, parents and students has grown significantly from a network of 29 to more than 150 schools today. With the changing environment, they also recognized the need to embrace change interventions for long-term sustainability.
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Journey to Service Excellence: Taking A Bold Step To Join S-Class
Our healthcare client who owns a healthcare chains in Singapore wanted to be the first chain of clinics to join the ranks of S-Class organizations. Having this goal to achieve, they took on the Customer-Centric Initiative (CCI) approach to better up their service excellence.
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Maximizing Mileage In Digital Transformation
With digital transformation in place, our client, a listed service provider in customized supply chain management services was curious to find out how their staffs feel about and are adapting this transformational change.
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