fbpx

Discover Companies like Yours Who Have Been Enriched With Capelle

Discover Companies like Yours Who Have Been Enriched With Capelle

“I become more and more convinced that the M.A.T.C.H Productivity Framework is effective…”

Our company embarked on setting the objective to aggressively meet the customer delivery dates in last year. Over the year, I become more and more convinced that the M.A.T.C.H (Measurement, Analysis, Tactics, Continuity and Human Factors) Productivity Framework is effective.

read more
Our company embarked on setting the objective to aggressively meet the customer delivery dates in last year. Over the year, I become more and more convinced that the M.A.T.C.H (Measurement, Analysis, Tactics, Continuity and Human Factors) Productivity Framework is effective.

“Our bonds were strengthened!”

After attending the Executive Development and Growth for Excellence (EDGE) module, I reviewed how I could involve my team in understanding the process flow within the company and then craft new goals.
read more
After attending the Executive Development and Growth for Excellence (EDGE) module, I reviewed how I could involve my team in understanding the process flow within the company and then craft new goals. The team was in awe of the entire process and marvelled at how the exercise was meaningful to them. Most importantly, everyone was motivated to learn while having FUN. Bonds were strengthened within and across departments and totally surpassed my expectations.”

“I became conscious of how important it is to plan…”

Now that I know the personality style of my colleagues, I don’t take differences personally and can accept them the way they are. This learning in Personal Effectiveness for Leaders has taken us onto another level of personal relationship.
read more

"Now that I know the personality style of my colleagues, I don’t take differences personally and can accept them the way they are. This learning in Personal Effectiveness for Leaders has taken us onto another level of personal relationship.

After the training, fellow principals saw each other in a different light and it made the working relationships easier and the workplace happier.

Ever since the course, I became very conscious of how important it is to plan specifically for each day and for the week. Previously I would only plan for the month without going into the specifics. I have also learned to distinguish between what is important and what is urgent.”

“I am pleased to observe the heightened sense of ownership and increased confidence…”

“I am pleased to observe the heightened sense of ownership and increased confidence amongst staff. Teamwork is now more evident and compliments from guests have increased.”

read more
“I am pleased to observe the heightened sense of ownership and increased confidence amongst staff. Teamwork is now more evident and compliments from guests have increased.”

“What we have gained is immeasurable!”

Looking back, getting to where we are today was not easy. Every change in the process and system was met with resistance and it took us time and effort to educate people and gather the buy-in.
read more
“Looking back, getting to where we are today was not easy. Every change in the process and system was met with resistance and it took us time and effort to educate people and gather the buy-in. However, in the process, we got to see the resilience and adaptability of our people. This helped us identify team members who understood the need to raise standards, were willing to put in the hard work and had the capability to develop and cascade the service culture. Yes, there was sweat, blood and some tears, but the pride and bonding we gained through the building the organization together was immeasurable. Thank you Capelle, for coming alongside us, so glad to have found a partner in you!”

“Now training can be for everyone!”

As a kitchen manager, I stress the importance of consistency in portion, preparation and presentation. If our outlets produce different levels of food quality because chefs are trained differently, expansion would not be possible.
read more
“As a kitchen manager, I stress the importance of consistency in portion, preparation and presentation. If our outlets produce different levels of food quality because chefs are trained differently, expansion would not be possible. When customers walk into any Sushi Tei outlet, who would expect is consistency and reliability, and an OJT system makes that possible. Now, training is no longer subject to a trainer’s style, memory power, availability, etc., even a junior member of the team can help to train a new staff!”

“Our service culture has been re-established!”

With OJT blueprints, we are structured and consistent in our training. We set up every outlet with the same rigor; the leading team sets the standard and pace (according to the blueprint) for the rest to follow.
read more
“In the past, we experienced some level of inconsistency with food preparation and service standards. This resulted in confusion and frustration for both our customers and staff who were sent to help out in other outlets. However, things are not the same now. With OJT blueprints, we are structured and consistent in our training. We set up every outlet with the same rigor; the leading team sets the standard and pace (according to the blueprint) for the rest to follow. Now, not only are we proud that we have established a service culture, the increase in compliments and reduction in complaints are also a treatment to the success of the project.”

“My service skills have been upgraded!”

The Service Excellence course is good because in the role plays, it gave us hands-on practise to solve the customer’s problems.
read more
“The Service Excellence course is good because in the role plays, it gave us hands-on practise to solve the customer’s problems. It teaches people a lot about service skills, about what to say, how to answer the patron positively rather than negatively. I told one of my service staff the compliment given to her and encouraged her to keep up the good work.”

“I gained confidence in being at the frontline.”

The Service Excellence training impressed me a lot. I used to be low self-esteem and had trouble talking to customers. But after the training, I gained confidence in being at the frontline.
read more
“The Service Excellence training impressed me a lot. I used to be low self-esteem and had trouble talking to customers. But after the training, I gained confidence in being at the frontline. Listening to the trainer and watching the video helped me see new ways of handling situations and what approaches to take. In the past I would ask my colleagues about how to handle a problem, but after the training, I made my own decision to solve a customer’s problem. I saw the reaction of the customer. He was very happy with the way I handled it. Now I put myself in the patron’s shoes. I can help solve the problem.”

“The Coaching sessions allowed me the opportunity to seek independent views…”

“When I first started my coaching session with Dr. Lee Tsao Yuan, I was adjusting to my CFO role, while the organization was also embarking on a business and leadership transformation process. The Coaching sessions allowed me the opportunity to seek independent views and feedback on some professional challenges. Dr. Lee, being a good listener coupled with her vast experience managing Senior Management and Board level relationships, has also provided me with valuable handles and helped develop better solutions for me moving forward.”

read more

“When I first started my coaching session with Dr. Lee Tsao Yuan, I was adjusting to my CFO role, while the organization was also embarking on a business and leadership transformation process. The Coaching sessions allowed me the opportunity to seek independent views and feedback on some professional challenges.

Dr. Lee, being a good listener coupled with her vast experience managing Senior Management and Board level relationships, has also provided me with valuable handles and helped develop better solutions for me moving forward.”

“I was given a practical tool to guide me for the future.”

“The Coaching sessions facilitate self-inquiry and understanding into my current role. Before each session, I will be given pointers to prepare, and during each session, Dr. Lee Tsao Yuan listens intently and sensitively to probe further. At the end of each session, I will be given reflection pointers to help guide me in the next sessions. In my ending session, I was given a practical tool to guide me for the future.”

read more

“The Coaching sessions facilitate self-inquiry and understanding into my current role. Before each session, I will be given pointers to prepare, and during each session, Dr. Lee Tsao Yuan listens intently and sensitively to probe further. At the end of each session, I will be given reflection pointers to help guide me in the next sessions.

In my ending session, I was given a practical tool to guide me for the future.”

“It has been enriching and rewarding for me!”

Truly, with interactions, involvements, practices and lots of questions being thrown here and there, we learn and digest faster than we thought. I will definitely keep and apply all this knowledge to myself and to my workplace.
read more

“I want to comment that the whole course was very enriching and rewarding for me as a person and also a leader. Capelle indeed has the right knowledge and materials to cultivate me to be a better person and thus making me more equipped to become a wise and effective yet efficient leader. Capelle has knights who are very experienced and well-versed too. And as they always say…Without a good teacher, there will not be a good student. So here is a special mention to Mr. William Toh, a very humble and patient trainer yet able to convince and nurture all of us in class.

Truly, with interactions, involvements, practices and lots of questions being thrown here and there, we learn and digest faster than we thought. I will definitely keep and apply all this knowledge to myself and to my workplace.”

Stay up to date on our latest thought leadership and opportunities

Subscribe