fbpx

Discover Companies like Yours Who Have Been Enriched With Capelle

Discover Companies like Yours Who Have Been Enriched With Capelle

“I learned to be more empathetic to hear…”

I now have a mantra, which I gleaned from the workshops to guide me – “wiping off the coffee stain” – when one has drunk his coffee at a common area, he should be mindful enough to clean off the mug stain so as not to inconvenient the next person using the area.
read more
“Being “more forgiving” is one of the most direct outcomes for me in attending these workshops. I learned to be more empathetic to hear and learn about my client’s anxieties and circumstances first before judging – “We don’t know their stories. We need to put ourselves in their shoes…we also have to be mindful or our tone.” It is also important to approach my colleagues appropriately so as to avoid triggers that might cloud the issues at hand. I now choose to go for win-win outcomes as a priority and I am mindful of good practices in my interaction with others. I now have a mantra, which I gleaned from the workshops to guide me – “wiping off the coffee stain” – when one has drunk his coffee at a common area, he should be mindful enough to clean off the mug stain so as not to inconvenient the next person using the area. This illustrates the need to be other-centered and demonstrate ownership.”

“HODs and team members are taking training seriously now…”

Capelle’s support rendered to PPL was invaluable. They took time to understand our vision and contextualized the program to suit our organizational needs, which led to the success of this program.
read more
“Capelle’s support rendered to PPL was invaluable. They took time to understand our vision and contextualized the program to suit our organizational needs, which led to the success of this program. Training used to be a hard sell to our divisional heads. But with the success of this program (Professional Diploma in Leadership and People Management (LPM)), we now have employees knocking on the doors of Human Resources (HR) and asking how they can be a part of this program. Heads of Department (HODs) and team members are taking training more seriously now. This is certainly a huge boost to our company’s training reputation.”

“I have learned to listen more…”

In today’s context, possessing effective 2-way communication skills is a must…I manage a very diverse group of people in terms of age and experience. So, having an open and clear communication approach is essential in building a successful and productive team.
read more
“In my 7 years with this organization, I saw how the shipyard business has evolved in terms of our ways of working and communicating internally and with our customers. Gone were the days of top-down communications. In today’s context, possessing effective 2-way communication skills is a must. I manage a very diverse group of people in terms of age and experience. So, having an open and clear communication approach is essential in building a successful and productive team. This course (Professional Diploma in Leadership and People Management (LPM)) has definitely prepared me to take on a larger role. I have learned how to listen more and to make better business decisions by taking a holistic view from the company’s perspective and at the same time putting myself in the shoes of the people involved.”

“My managerial skills are more honed…”

I am now more conscious of being sensitive to my staff, and being inclusive by sharing management issues and constraints openly with them.
read more

“The workshops have honed my managerial skills. To lead my team to deliver quality service, I am now more conscious of being sensitive to my staff, and being inclusive by sharing management issues and constraints openly with them.

I have also learned to be more understanding and intentional in applying “different strokes for different folks” to achieve win-win outcomes. I learned to be more empathetic towards challenges faced by my colleagues and is more confident now in handling our working relationships.”

“We had a clearer picture of other departments’ challenges and work processes.”

At the workshops, we had a clearer picture of other departments’ challenges and work processes. This has helped to deepen their understanding of the constraints faced by their colleagues. With greater empathy for one another, staff feel more bonded and have shown greater desire to extend help to one another.

read more
At the workshops, we had a clearer picture of other departments’ challenges and work processes. This has helped to deepen their understanding of the constraints faced by their colleagues. With greater empathy for one another, staff feel more bonded and have shown greater desire to extend help to one another.

“Our communication has improved!”

The most observable traits are the mutual respect and pleasantness that staff demonstrate to one another daily at hotel grounds, and especially when they have to deal with guest matters that require inter-department collaboration.
read more
“I noticed that staff no longer see themselves from an individual department but embrace the fact that they all represent York Hotel. Communication has also improved across departments. The most observable traits are the mutual respect and pleasantness that staff demonstrate to one another daily at hotel grounds, and especially when they have to deal with guest matters that require inter-department collaboration. Another distinctive outcome from the workshop is also the increased confidence in the staff. When dealing with guests, they are now better listeners, more patient when analysing issues with patience and able to carry out tasks with more conviction and less hesitation.”

“The workshop has helped us discover innovative ways…”

We are encouraged that the workshop has helped our managers and team leaders discover innovative ways to manage teams.

read more
We are encouraged that the workshop has helped our managers and team leaders discover innovative ways to manage teams.

“I recalled with clarity the usefulness of reading and profiling guests…”

I recalled with clarity the usefulness of reading and profiling guests according to their behavior traits, a skill I have gained from one of the workshops. That tool has helped me in handling guests at the Front Office since.

read more
I recalled with clarity the usefulness of reading and profiling guests according to their behavior traits, a skill I have gained from one of the workshops. That tool has helped me in handling guests at the Front Office since.

“Our objectives were met!”

We were extremely satisfied with the work delivered by Capelle Consulting. Before the workshop, they took time to understand the intricacies and complexities of our organization, as well as shared with us their experiences.
read more

“Capelle Consulting conducted a 2-Day workshop for SACS Psychiatric Rehabilitation and recovery Services (PRPS) to help develop strategic actions and thrusts, identify key measures, and outline action plans required. The workshop also included elements of team building.

We were extremely satisfied with the work delivered by Capelle Consulting. Before the workshop, they took time to understand the intricacies and complexities of our organization, as well as shared with us their experiences. This ensured that the workshop was tailored to the needs of our organization.

During the workshop, the consultants were enthusiastic and professional; successfully allowing us to achieve our objectives, whilst keeping up the morale and enthusiasm amongst the participants.”

“We became more intentional in developing our staff…”

We can then impact the lives of the children, prepare them for their lives ahead and equip them with the right attitudes and life skills to face all eventualities.
read more

“Agape believes in developing our staff so that an organization, we become more intentional. We can then impact the lives of the children, prepare them for their lives ahead and equip them with the right attitudes and life skills to face all eventualities. Therefore, training and the love for learning become the bloodline of agape.”

“I have learnt to cater to different personalities…”

The Negotiation Workshops not only hones our negotiation skills with key customers and retailers but also enables us to negotiate better with our internal stakeholders, the support groups, marketers and supervisors, and helped us with timelines and targets.
read more

“The Negotiation Workshops not only hones our negotiation skills with key customers and retailers but also enables us to negotiate better with our internal stakeholders, the support groups, marketers and supervisors, and helped us with timelines and targets.

Many of us are aware of these negotiation techniques but however upon attending the course, it enables us to be more structured in terms of negotiation techniques, that if one approach does not work, to change to another. It also highlighted the need to plan and have an agenda in negotiation.

The negotiation strategy taught me to cater to the different personalities and nature of people; it enabled me to tweak the proposals to the different stakeholders.”

Stay up to date on our latest thought leadership and opportunities

Subscribe