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Discover Companies like Yours Who Have Been Enriched With Capelle

Discover Companies like Yours Who Have Been Enriched With Capelle

“We had a clearer picture of other departments’ challenges and work processes.”

At the workshops, we had a clearer picture of other departments’ challenges and work processes. This has helped to deepen their understanding of the constraints faced by their colleagues. With greater empathy for one another, staff feel more bonded and have shown greater desire to extend help to one another.

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At the workshops, we had a clearer picture of other departments’ challenges and work processes. This has helped to deepen their understanding of the constraints faced by their colleagues. With greater empathy for one another, staff feel more bonded and have shown greater desire to extend help to one another.

“Our communication has improved!”

The most observable traits are the mutual respect and pleasantness that staff demonstrate to one another daily at hotel grounds, and especially when they have to deal with guest matters that require inter-department collaboration.
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“I noticed that staff no longer see themselves from an individual department but embrace the fact that they all represent York Hotel. Communication has also improved across departments. The most observable traits are the mutual respect and pleasantness that staff demonstrate to one another daily at hotel grounds, and especially when they have to deal with guest matters that require inter-department collaboration. Another distinctive outcome from the workshop is also the increased confidence in the staff. When dealing with guests, they are now better listeners, more patient when analysing issues with patience and able to carry out tasks with more conviction and less hesitation.”

“The workshop has helped us discover innovative ways…”

We are encouraged that the workshop has helped our managers and team leaders discover innovative ways to manage teams.

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We are encouraged that the workshop has helped our managers and team leaders discover innovative ways to manage teams.

“I recalled with clarity the usefulness of reading and profiling guests…”

I recalled with clarity the usefulness of reading and profiling guests according to their behavior traits, a skill I have gained from one of the workshops. That tool has helped me in handling guests at the Front Office since.

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I recalled with clarity the usefulness of reading and profiling guests according to their behavior traits, a skill I have gained from one of the workshops. That tool has helped me in handling guests at the Front Office since.

“I was given a practical tool to guide me for the future.”

“The Coaching sessions facilitate self-inquiry and understanding into my current role. Before each session, I will be given pointers to prepare, and during each session, Dr. Lee Tsao Yuan listens intently and sensitively to probe further. At the end of each session, I will be given reflection pointers to help guide me in the next sessions. In my ending session, I was given a practical tool to guide me for the future.”

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“The Coaching sessions facilitate self-inquiry and understanding into my current role. Before each session, I will be given pointers to prepare, and during each session, Dr. Lee Tsao Yuan listens intently and sensitively to probe further. At the end of each session, I will be given reflection pointers to help guide me in the next sessions.

In my ending session, I was given a practical tool to guide me for the future.”

“It has been enriching and rewarding for me!”

Truly, with interactions, involvements, practices and lots of questions being thrown here and there, we learn and digest faster than we thought. I will definitely keep and apply all this knowledge to myself and to my workplace.
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“I want to comment that the whole course was very enriching and rewarding for me as a person and also a leader. Capelle indeed has the right knowledge and materials to cultivate me to be a better person and thus making me more equipped to become a wise and effective yet efficient leader. Capelle has knights who are very experienced and well-versed too. And as they always say…Without a good teacher, there will not be a good student. So here is a special mention to Mr. William Toh, a very humble and patient trainer yet able to convince and nurture all of us in class.

Truly, with interactions, involvements, practices and lots of questions being thrown here and there, we learn and digest faster than we thought. I will definitely keep and apply all this knowledge to myself and to my workplace.”

“Our objectives were met!”

We were extremely satisfied with the work delivered by Capelle Consulting. Before the workshop, they took time to understand the intricacies and complexities of our organization, as well as shared with us their experiences.
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“Capelle Consulting conducted a 2-Day workshop for SACS Psychiatric Rehabilitation and recovery Services (PRPS) to help develop strategic actions and thrusts, identify key measures, and outline action plans required. The workshop also included elements of team building.

We were extremely satisfied with the work delivered by Capelle Consulting. Before the workshop, they took time to understand the intricacies and complexities of our organization, as well as shared with us their experiences. This ensured that the workshop was tailored to the needs of our organization.

During the workshop, the consultants were enthusiastic and professional; successfully allowing us to achieve our objectives, whilst keeping up the morale and enthusiasm amongst the participants.”

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