Increasingly, there is the need for an organization to do the right things right and even differently to improve work processes. As such, it is more critical now for people to possess Critical and Creative Thinking skills to enhance the quality and quantity of alternatives generated during failure eradication, decision-making, planning processes and new ideation.

Accurate analysis of customer needs and business opportunities evaluation are often viewed as important considerations for any organizations to develop winning products and services or expends any resources.