“Being “more forgiving” is one of the most direct outcomes for me in attending these workshops. I learned to be more empathetic to hear and learn about my client’s anxieties and circumstances first before judging – “We don’t know their stories. We need to put ourselves in their shoes…we also have to be mindful or our tone.” It is also important to approach my colleagues appropriately so as to avoid triggers that might cloud the issues at hand. I now choose to go for win-win outcomes as a priority and I am mindful of good practices in my interaction with others. I now have a mantra, which I gleaned from the workshops to guide me – “wiping off the coffee stain” – when one has drunk his coffee at a common area, he should be mindful enough to clean off the mug stain so as not to inconvenient the next person using the area. This illustrates the need to be other-centered and demonstrate ownership.”

After attending the Executive Development and Growth for Excellence (EDGE) module, I reviewed how I could involve my team in understanding the process flow within the company and then craft new goals. The team was in awe of the entire process and marvelled at how the exercise was meaningful to them. Most importantly, everyone was motivated to learn while having FUN. Bonds were strengthened within and across departments and totally surpassed my expectations.”

“I want to comment that the whole course was very enriching and rewarding for me as a person and also a leader. Capelle indeed has the right knowledge and materials to cultivate me to be a better person and thus making me more equipped to become a wise and effective yet efficient leader. Capelle has knights who are very experienced and well-versed too. And as they always say…Without a good teacher, there will not be a good student. So here is a special mention to Mr. William Toh, a very humble and patient trainer yet able to convince and nurture all of us in class.

Truly, with interactions, involvements, practices and lots of questions being thrown here and there, we learn and digest faster than we thought. I will definitely keep and apply all this knowledge to myself and to my workplace.”

As part of integrating Peer Support Specialist in our workforce, MindCare, under AMKFSC Community Services, worked with Capelle Consulting during the period of March 2018 to November 2019.

Through the consultancy period, Sharon Teo, our consultant, made effort to understand our needs and guided us to accomplish our action plans. She helped us develop better clarity around objectives and issues and provided clear guidance in ensuring that plans were well thought through, developed, and sustainable. Though she remained on task and was always prompt to follow up with us, she also worked patiently at our pace and was flexible to change action plans along the way. She was always willing to offer help beyond her job scope and demonstrated authenticity and sincerity in her interactions. These qualities made it easy for us to develop a trusting working relationship.

The consultancy that Capelle Consultancy provided has made a lasting impact on our programs and started conversations of change in our service. Through their care and professionalism, I would recommend Capelle Consultancy to continue working with social service agencies.